Airline passenger rights have certainly changed since that fateful day on September 11, 2001. I was a fierce road warrior traveling to video shoots and Live TV events all over the country prior to that date. My travel habits definitely changed -- and so did my airport and airline experience -- when the TSA was born and implemented a new era of airline security.
We have seen many of our civil rights taken away for the privilege of stepping foot inside an airport (let alone on board an airplane) since that date, but it's important to know that as an American citizen, you do have many airline passenger rights and aviation consumer protections.
The United States Department of Transportation (DOT) is a resource for airline passenger rights that even some of the savviest travelers don't know about and the DOT has an info page on Fly Rights - A Consumer Guide to Travel that covers topics like:
Their airline consumer division also has facts and helpful tips for Air Travelers from the Aviation Consumer Protection Division:
And there is also information on the Aviation Consumer Protection Division's Most Popular Services that includes:
So know your airline passenger rights before you board your next flight.
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