May 23, 2013 - Airline passengers have long lobbied for a passenger bill of rights but it looks like cruise passengers are getting what travelers have demanded. Cruise Lines International Association (CLIA) announced today that its Board of Directors approved the adoption of a "Cruise Industry Passenger Bill of Rights" detailing CLIA members' commitment to the safety, comfort and care of guests in a number of important areas.
The CEOs of CLIA North American member cruise lines are each immediately verifying in writing that they have adopted the Passenger Bill of Rights, which is a condition of membership in the Association. CLIA also will submit the Passenger Bill of Rights to the International Maritime Organization (IMO), requesting formal global recognition and applicability under the IMO's authority over the international maritime industry. The Passenger Bill of Rights will be effective immediately for U.S. passengers who purchase their cruise in North America on CLIA's North American member cruise lines, regardless of itinerary.
CLIA and its member cruise lines are actively communicating the Passenger Bill of Rights to the public and cruise line guests. CLIA and its member lines will post the Passenger Bill of Rights on their respective websites, and CLIA has provided to its nearly 14,000 travel agent members materials to communicate the Passenger Bill of Rights to current and prospective customers looking to book a cruise.
"By formally adopting industry practices into a 'Passenger Bill of Rights,' CLIA is further demonstrating consistent practices and transparency across CLIA member lines. The cruise industry is committed to continuing to deliver against the high standards we set for ourselves in all areas of shipboard operations," said Christine Duffy, president and CEO of CLIA.
In addition to adopting the Passenger Bill of Rights, other recent and proactive initiatives by the cruise industry to focus on passenger safety, comfort and care include:
Following is the full text of the Passenger Bill of Rights, as adopted by CLIA's members unanimously.
INTERNATIONAL CRUISE LINE PASSENGER BILL OF RIGHTS
The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights:
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